Privacy Policy

1. Introduction

At VL Techlabs (a division of Chayana Group), accessible from our digital properties and consulting portals, we respect your privacy and are committed to protecting personal data. This Privacy Policy outlines how we collect, process, and safeguard information when you visit our website, submit technical project inquiries, or interact with our digital services under applicable data protection frameworks.

2. Information We Collect

We collect information to deliver engineering consultations, optimize site performance, and communicate effectively. This includes:

• Contact & Identification Data: Full name, corporate email address, contact phone number, company name, and job title provided via contact forms or project intake scheduling.
• Project & Technical Specifications: Feasibility notes, software requirements, and documentation voluntarily submitted for evaluation.
• Automated Telemetry & Device Information: IP address, browser type, operating system, referrer URLs, page view events, and session telemetry.

3. Analytics & Tracking Technologies

To maintain infrastructure performance, analyze traffic patterns, and optimize user experience, we utilize third-party analytics and tag management tools:

• Google Tag Manager (GTM): Managed orchestration of web analytics and functional tags across our applications.
• Bing Webmaster Tools: Search engine diagnostic analytics, indexing performance, and crawl error monitoring.
• PostHog: Product analytics and interaction telemetry used to evaluate product usability and user journeys without selling individual data profiles.

4. How We Use Your Data

We process collected data exclusively for legitimate operational purposes:

• Responding to client technical inquiries, project proposals, and scheduling sessions.
• Executing engineering services, joint research initiatives, and contract deliverables.
• Improving application usability and measuring digital marketing performance through aggregated analytics.
• Ensuring site operational security, preventing cyber threats, and complying with statutory obligations.

5. Security & ISO Governance

We maintain strict administrative, technical, and physical security measures. In accordance with our ISO 9001:2015 QMS standards, access to sensitive client submissions and user information is restricted to authorized team members on a strictly controlled, need-to-know basis.

6. Governing Jurisdiction

This Privacy Policy and any disputes or claims arising out of or in connection with it shall be governed by and construed in accordance with the laws of India. Any legal proceedings or disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts located in Rajamahendravaram, Andhra Pradesh, India.

7. Contact & Legal Desk

If you have questions regarding this Privacy Policy, wish to exercise your data protection rights, or request deletion of your contact records, please reach out to our legal department: